Discussions

Yesterday an issue was noticed when running our integration to auto-Accept new work orders. Taking a look at the Corrigo Pro logs it was noticed that during acceptance this was the response we received:

Starting at "8/31/2022 13:04:13.913", I've been getting internal server errors for one specific work order (HLOL0450552). Can someone at Corrigo provide me with more information about what the error is? My account name is "The Bernard Group".

Starting ~2 weeks ago, I've encountered two instances where CorrigoPro Direct has delivered two NewWorkEvents for the same work order to my event notification (webhook) handler. Prior to this, I had never encountered this situation.

Hello,
Is there a standard response time SLA that the Corrigo API tries to adhere to? We noticed that at times the Work Order Get API is taking well over 30 seconds to deliver a response back to our system. These lengthy response times are leading to failures when making the callout to Corrigo. Thirty seconds seems excessive but I couldn't find an answer in the documentation if this still fell within Corrigo's acceptable window. Is there a standard response time window for CorrigoPro Direct?
Thank you,
Chris

While working with integrating Corrigo I had a question that I didn’t find the answer to within the documentation.

When calling the endpoint /api/workOrder/checkIn one of the elements of the Model is Comment. I see that element sent over and accepted but it does not show anywhere that I can see in the interface. Where does this comment go? (several other endpoints have the same element)

In Cruchats view, is it possible to select all and mark as read?

In Cruchats view, is it possible to select all and mark as read?

Can I get cruchat link Using API call??..