Can I get the full CruChat history through the API, including the small text?

I know that I can pull the messages using the api/messages end point, but I need to be able to see things like 'Checked-in through the IVR ...', and 'Paused through the IVR ...' and these do not generate messages.

I also know that we will see a 'NeedsCompletionDetails' event if our tech checks out using the IVR, but again that doesn't alert me to the arrival time or give me an accurate history of what was done through the API.

Is there ANY way of getting this information? Even if I have to parse through the full text of the CruChat that would be better than what I have right now.