Discussions

Is there a way to get a list of line items available for each client for invoicing purposes? What we see is that the items are available on a work order basis, but how can we creating any mapping logic if we cannot see what line items are available per customer? And do customers have a standard list of items PLUS some custom items, or each customer is unique?

We are noticing that there might be multiple Occupant IDs that denote the same physical address, but there seem to be different Work Zones? There is a Work Zone ID and Work Zone Number, available to us, along the Occupant ID. We also sometimes see that Work Zone ID is null or missing from the API responses completely. Can you please explain the data hierarchy? What should we use as a unique location identifier?

Hi,

As there are REST API end - points to do operations with Work orders, Invoices ; Are there similar REST API end-points for Ticket management, Incident Management ?

Hi!

Hey Corrigo,

Is it possible to have more than one URL for the event notification section in the integration settings?

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When I search for a work order using the URL workOrder/search and providing the workOrderNumber parameter, I get the expected results. However, if I try to search for the same work order number using the URL workOrder?ids=04360505&messageId=04360505-1701180597 I get the following error:

Hi