Discussions

API issues when downloading attachments In Work orders

We have an existing API integration with Corrigo, and we are currently experiencing issues when attempting to download attachments from your API in our production environment. Since last week, the endpoint has been returning a 500 Internal Server Error. This endpoint previously worked without issues but stopped functioning unexpectedly.

3 days ago by Juan de la Roca

Unable to retreive a work order via gthe API howvever WO is visible in the portal

This morning I'm unable to retrieve a work order from the api call for a customer. I then proceeded just to get the single WO without success.

11 days ago by Michael

OAuth Flow Broken

When requesting an OAuth token, we are suddenly getting an error payload that looks like this:

2 months ago by Evan Liapakis

The customer experience

Can the "create work order" user experience (for a client) be granted to me? Would that experience differ between clients or do they all have the same UI ?
1. If not, any guidance on how I might obtain approvals for this would be appreciated.
Is there a way create a new or customize an existing work order field value (set by a client) so I can map it to our integrated platform to better categorize and route work order requests from Corrigo to the correct team.
1. Specifically, it's the "type of work" being requested of my company

3 months ago by Nick Anderson

Where can we get the Location Id for the customer?

Branch Ids seems to be customer ID in the below example, where can we get the Location Id for the customer?
What is "Id" in the below customer API response?

3 months ago by Vinay

Adding Tax to the ServicePro Quote/ Invoice

How does tax get added to the quote submission through the API? Does a tax line item need to be configured into the ServicePro price list, or can the tax calculation be automated through the API?

3 months ago by Janna Matthews

Identifying if Customer Requires WO Verfirication prior to invoice submission

How can CPD check customer settings for required work order verification?

4 months ago by Janna Matthews

Invoice Submission Error

Receiving the following error for CPD invoice submission:

6 months ago by Faheem Abbas

POST /api/refrigerant/add – CylinderId vs ExternalCylinder

In Mode 1, if TypeId is 7 (Add Refrigerant), I need to provide a CylinderId.
If CylinderId is set to 0, then I must provide a value for ExternalCylinder (as a string).

6 months ago by Chris Huang

API Throttling/Timeout

We've had an ongoing issue where the Corrigo API will habitually time out, giving no response at all, seriously hampering our process.
Is there some kind of rate/request limit attached to the Corrigo Pro API? Or does it throttle after a certain number of requests?

6 months ago by Sabrina Hollick