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Corrigo API Response time SLA?

Hello,
Is there a standard response time SLA that the Corrigo API tries to adhere to? We noticed that at times the Work Order Get API is taking well over 30 seconds to deliver a response back to our system. These lengthy response times are leading to failures when making the callout to Corrigo. Thirty seconds seems excessive but I couldn't find an answer in the documentation if this still fell within Corrigo's acceptable window. Is there a standard response time window for CorrigoPro Direct?
Thank you,
Chris