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"Internal server error" when calling downloadUrl API endpoint

Starting at "8/31/2022 13:04:13.913", I've been getting internal server errors for one specific work order (HLOL0450552). Can someone at Corrigo provide me with more information about what the error is? My account name is "The Bernard Group".

{
	"Code": 1000,
	"Message": "Internal server error occurred. This might be a configuration, integration, or setup Internal server error.",
	"ValidationErrors": null,
	"MessageId": "e7632ece-7f01-474e-a585-60647f39d00a"
}