Not seeing our customer in Corrigo ....?

Our company has three Corrigo account but we service two locations through JLL using Corrigo. Right now, only one of those Corrigo accounts is able to submit work orders. These are in two different states in the US, California and Pennsylvania, serving two different facilities.

Our problem is, we are not able to move forward with invoicing or work orders for the account we just serviced. This is solely due to the fact that after logging in, the customer we are servicing are not listed as our customer in California. They simply don't show up. Customer support is unable to help us. Our client is unable to help us.

Help?