The customer experience

Can the "create work order" user experience (for a client) be granted to me? Would that experience differ between clients or do they all have the same UI ?
1. If not, any guidance on how I might obtain approvals for this would be appreciated.
Is there a way create a new or customize an existing work order field value (set by a client) so I can map it to our integrated platform to better categorize and route work order requests from Corrigo to the correct team.
1. Specifically, it's the "type of work" being requested of my company