Discussions

We have a few clients that are using the Corrigo api integration

I have a few questions regarding the Accompanying Message field that is sent in the Get/api/workOrder JSON data.

1. Sometimes we notice the Asset Comment will also appear in the Accompanying Message field as well. Is there a particular setup in Corrigo that determines when that would occur?
2. It seems the Accompanying Message field is not always showing all the proper details of the problem/issue customer is reporting for the work that needs to be done. Is there a different field that would provide always provide those details? If it is the Asset Comments field, would there ever be a scenario where the customer could create a work order without an asset?
   See example json data

{

"Details": {

    "WorkOrderNumber": "124-000002",

    "WorkOrderId": 41604978,

    "BranchId": 54695,

    "IVRInfo": {

        "IvrNumber": "(000) 000-0000",

        "WonInfo": "",

        "IvrCode": "915958640"

    },

    "Schedule": {

        "ScheduledStart": null,

        "Pte": "CallFirst"

    },

    "Type": "Request",

    "WorkType": {

        "Category": "Request",

        "Id": 259,

        "Name": "Request",

        "IsVisit": false

    },

    "AccompanyingMessage": "NTE: $1500.00$ \nService Contact: {{Property.ContactName}} @ {{Property.Phone}}",

    "Nte": {

        "Amount": 500,

        "Quote": null,

        "IsQuoteMultiline": true,

        "DtLastUpdate": "0001-01-01T00:00:00"

    },

    "Sla": {

        "DueDate": "2026-06-29T19:00:00Z",

        "OnSiteBy": "2026-05-18T19:00:00Z",

        "AcknowledgeBy": "2026-05-15T13:00:00Z",

        "PriorityId": 3,

        "PriorityName": "Routine",

        "IsEmergency": false

    },

    "WorkDetails": {

        "CheckList": null,

        "Procedures": null,

        "Assets": [

            {

                "Id": 5039,

                "Path": "BUILDING INTERIOR",

                "Task": "Other",

                "AssetName": "Carpentry/Handyman Services",

                "Comment": "Large hole in Office Wall; looks like a chair broke through the sheetrock. Repair and Paint wall to match.",

                "Type": "Regular",

                "TypeId": 1,

                "Model": {

                    "Id": 4265,

                    "Name": "Carpentry/Handyman Services (Int)"

                }

            }

        ],

        "VisitInfo": null,

        "Specialty": {

            "Name": "Undefined"

        },

        "Flags": 2

    },

    "CompletionDetails": null,

    "Contact": {

        "FullName": "Veronica Adamczyk",

        "ContactAt": "[email protected]",

        "Phones": [

            ""

        ],

        "Emails": [

            "[email protected]"

        ]

    },

    "ServiceLocation": {

        "OccupantID": 411,

        "Address": {

            "City": "Phenix City",

            "Country": "US",

            "State": "AL",

            "Street1": "1301 Hwy 280 Bypass",

            "Street2": "",

            "PostalCode": "36867"

        },

        "Geo": {

            "Latitude": 32.4722979,

            "Longitude": -85.0294305

        },

        "OccupantName": "Phenix City AL",

        "SpaceName": "Phenix City AL",

        "SpaceId": 5022

    },

    "Customer": {

        "Id": 132380,

        "Name": "America's Car Mart"

    },

    "IsPrebilled": false,

    "IsWarranty": false,

    "Created": "2026-05-15T12:56:41Z",

    "LastUpdate": "2026-05-15T12:56:41Z",

    "Feedback": null,

    "Status": "New",

    "Currency": "USD",

    "TimeZone": "Eastern Standard Time",

    "WorkZoneNumber": "124",

    "WorkZoneID": null,

    "InternalNote": null,

    "AdditionalFields": null,

    "LastAction": null,

    "IsmStatus": "NotApplicable",

    "RefrigerantTransactions": null

},

"Attachments": [],

"Header": {

    "WorkOrderId": 41604978,

    "BranchId": 54695,

    "Sender": {

        "Name": "David Goolsby",

        "Phone": null,

        "Type": "Customer"

    },

    "Action": "NewWorkOrder",

    "ActionDate": "2026-05-15T12:56:56.3473425Z",

    "ApiVersion": "1.2",

    "MessageId": "722f6215-2549-41bd-825a-da4061d73470"

}

}

3. Also, is there a setup on the customer record somewhere in Corrigo where the same verbiage gets copied to the Accompany Message field for every work order that is created by that customer in addition to any other comments that may have been already added to the Accompanying Message field?