Retrieving customer settings

You can retrieve information regarding your a connected customer's configuration and requirements by calling the GET api/customerSettings/ method. This method will provide you with lists of Custom Fields, Repair Categories, Repair Codes, and Priorities set by your customer.

You can obtain a list of customerId values for your connected customers by Retrieving customer list. Each work order detail will also include a customerId.

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Priorities list

Customers who are using older versions of Enterprise are not able to provide a list of Priorities through this method. The result will be a blank array. If you require a list of priorities for a customer, and are not able to retrieve them through the API, please contact Direct Support.

Additional custom fields

Customers may also include custom fields within work orders. See Retrieving custom field settings.