GuidesDiscussions

SLA changed

(this action may only be performed by a customer)

Suggest Edits

Every time a customer changes SLA in a work order accepted by your company, your WebHook receives a notification with the necessary information.

🚧

Warning

You must stay within current SLA timelines while accepting and completing a work order, as it affects your score in a customer system.

Fields

FieldValue TypeVerificationDescription
HeaderMessageHeaderMandatoryComplex object that contains important information about the request.
SLASLAMandatoryNew information about SLA

Example notification: SLA changed

{
	"Sla": {
		"DueDate": "2017-10-05T20:17:40.7572368Z",
		"OnSiteBy": "2017-10-05T07:17:40.7572368Z",
		"AcknowledgeBy": "2017-10-05T02:17:40.7572368Z",
		"PriorityName": "NORMAL",
		"IsEmergency": false
	},
	"Header": {
		"WorkOrderId": 42,
		"BranchId": 500772,
		"Sender": {
			"Name": "Tyrion Lannister",
			"Phone": "+12025556632",
			"Type": "Customer"
		},
		"Action": "SlaChanged",
		"ActionDate": "2017-10-05T12:39:09.7340074Z",
		"ApiVersion": "1.0",
		"MessageId": "4922cde5-9fc9-47dd-8983-abd4dd986ded"
	}
}

Updated almost 5 years ago