SLA changed

(this action may only be performed by a customer)

Every time a customer changes SLA in a work order accepted by your company, your WebHook receives a notification with the necessary information.

🚧

Warning

You must stay within current SLA timelines while accepting and completing a work order, as it affects your score in a customer system.

Fields

FieldValue TypeVerificationDescription
HeaderMessageHeaderMandatoryComplex object that contains important information about the request.
SLASLAMandatoryNew information about SLA

Example notification: SLA changed

{ "Sla": { "DueDate": "2017-10-05T20:17:40.7572368Z", "OnSiteBy": "2017-10-05T07:17:40.7572368Z", "AcknowledgeBy": "2017-10-05T02:17:40.7572368Z", "PriorityName": "NORMAL", "IsEmergency": false }, "Header": { "WorkOrderId": 42, "BranchId": 500772, "Sender": { "Name": "Tyrion Lannister", "Phone": "+12025556632", "Type": "Customer" }, "Action": "SlaChanged", "ActionDate": "2017-10-05T12:39:09.7340074Z", "ApiVersion": "1.0", "MessageId": "4922cde5-9fc9-47dd-8983-abd4dd986ded" } }