Procedure updated
Every time a customer changes procedure in a work order accepted by your company, your WebHook receives a notification with the necessary information.
Name | Type | Verification | Description |
---|---|---|---|
Header | MessageHeader | MessageHeader | Complex object that contains important information about the request. |
ProcedureUpdates | Procedure[] | Procedure | New information about SLA. |
Example of Procedure Update##
{
"ProcedureUpdates":[
{
"Procedure":{
"Id":669,
"Order":1,
"Name":"VB Field Types",
"AllowMarkNotApplicable":true,
"Status":"Open",
"Asset":{
"Id":46253,
"Path":null,
"Task":null,
"AssetName":null,
"Comment":null
},
"Steps":[
{
"Id":3630,
"Order":1,
"Status":"Open",
"IsRequired":true,
"Description":"Free form text required",
"StepType":"Field",
"Value":"",
"Comment":"",
"FlagReason":null,
"Label":"Comments!",
"DataType":"String",
"Currency":null
},
{
"Id":3638,
"Order":9,
"Status":"Open",
"IsRequired":false,
"Description":"Yes/No",
"StepType":"Field",
"Value":"",
"Comment":"",
"FlagReason":null,
"Label":"Yes/No",
"DataType":"Bool",
"Currency":null
}
]
},
"UpdateType":"Add"
}
],
"Header":{
"WorkOrderId":42,
"BranchId":500772,
"Sender":{
"Name":"Tyrion Lannister",
"Phone":"+12025556632",
"Type":"Customer"
},
"Action":"ProcedureUpdated",
"ActionDate":"2018-03-20T10:16:30.6153866Z",
"ApiVersion":"1.0",
"MessageId":"85d0a161-3f69-41f9-ac66-ddc48f2cae33"
}
}
Updated over 5 years ago