Working with custom fields

Customers can share work order custom fields as AdditionalFields. Depending on whether customers share the custom field as editable or read-only, providers may be able to edit the shared custom fields.

Retrieving custom field settings

You can retrieve information regarding your customer's custom field configuration by calling the GET /api/customerSettings/additionalFieldsDescriptors method.

Updating custom field values

If the To update a custom field value for a work order, use the PUT /api/WorkOrder/additionalField method.

Retrieving a custom field history

In addition to retrieving the current value of the AditionalField, you may retrieve the history of the field by using the GET /api/WorkOrder/AdditionalFieldHistory method.