Work order put on hold

Every time work order is placed on hold by a customer, your WebHook receives notification containing all the necessary information. Work order on hold means that work is still in-demand, but actual execution is impossible (e.g., due to dependency on other parties).

🚧

SLA notice

Depending on a reason of putting on hold, SLA of an accepted work order may be frozen during idle period, and will be recalculated when customer re-opens it.

❗️

Important

Currently there is no way to receive notification about ReOpen operation in CorrigoPro Direct. The only way to continue work is to ask your customer to reopen work order at your behalf and manually change work order status in your CMMS.

Fields

Example

{
	"Status": "OnHold",
	"Comment": "WorkOrder has been put on hold.",
	"Header": {
		"WorkOrderId": 42,
		"BranchId": 500772,
		"Sender": {
			"Name": "Tyrion Lannister",
			"Phone": "+12025556632",
			"Type": "Customer"
		},
		"Action": "PutOnHold",
		"ActionDate": "2017-10-05T14:14:22.9490294Z",
		"ApiVersion": "1.0",
		"MessageId": "de8bb8c3-2e50-46ba-a932-08d098e099bb"
	}
}